Terms and conditions

Definitions (very complex)

you = you
we = civisquare limited

Course cancellation

Late cancellations often result in someone missing out so we have certain cancellation policies in place. Once you book and receive a confirmation email from us:

  • You can cancel a course provided you give us 21 working days notice before your course starts. This will incur a fee of 20% of the total course fee.
  • You can transfer to another course provided you give us at least 7 working days notice before your course starts. Unlike some others, we do not charge a fee if you need to transfer to another course date.
  • Within 7 working days of the start date you will not be able to transfer to another course, but you are welcome to send someone else in your place.

If for some reason we need to postpone a course, we will give you as much notice as possible, and we will work with you to find another date at no cost. If we can’t find an alternative date that suits your circumstances, you can choose to have a full refund.


Customised in-house training

A lot of preparation goes into our customised in-house training. There are no refunds for cancelling in-house training once the training has been officially confirmed.

But you can postpone the training date and we will work with you to find another date that suits your organisation. We reserve the right to charge an additional fee if you do need to postpone the course.



All written material supplied in courses and in-house training, and all oral and visual material presented during course and in-house training, are copyright protected under the Copyright Act 1994 and remain at all times the property of civicsquare limited.



We will treat all personal and contact information you provide us as confidential. We will never sell or distribute any of your information to any other individual or organisation. We respect your rights under the Privacy Act 1993.